Docmail low cost print and post hybrid mail

DOCMAIL: FAQs

WHAT IS DOCMAIL?

Docmail is a unique online mail management solution for all your letter printing and mailing needs. Simply give us the letter you want to send in Microsoft Word format (.doc), as an Adobe Acrobat file (.pdf) or in rich text format (.rtf) and the details of who you want to send it to, set a few simple options, look at the on screen proof, pay by credit or debit card and we will do the rest.

HOW DOES DOCMAIL WORK?

Docmail allows you to enter your mailing requirements via a website to our secure servers. Behind the scenes, Docmail is delivered to you direct by CFH Total Document Management Limited (CFH), one of the UK’s leading document outsource processors. From our state of the art production facility, we use the latest printing and enclosing technology combined with envelope sorting equipment. These tools allow us to offer you considerable savings, and save you all the hassle! See www.cfh.com for more details on CFH in general.

WHAT DOES IT COST?

Using Docmail to send out your mailings costs from as little as 42p* per envelope, based on 1 sheet printed black only, enclosed into an envelope and posted. That's it. 42p includes the paper, the envelope, the printing, putting it in the envelope and the postage. A full colour letter costs from as little as 48p*.

* excludes VAT

HOW MUCH CAN I SAVE?

Industry research has indicated it can cost you more than £1 to send a letter when you include all your overheads and time. That means you can save 60p on every letter. ▲Top...

WHAT DO I NEED TO USE DOCMAIL?

All you need to access the system is a computer with internet access, and a web browser (e.g. Internet Explorer). No special software is required, and there is nothing to install. To create your templates you will need Microsoft Word, or any DTP package that can output .doc or .pdf files, and you may also need a spreadsheet package (such as Microsoft Excel) to prepare your data files. ▲Top...

IS DOCMAIL SECURE?

The Docmail website uses the highest strength 256 bit RSA encryption, so you can be sure that your details will be safe. Once your mailing details hit our servers, you are then in the hands of one of the UK’s most secure production facilities. The CFH production sites have the highest levels of both physical and IT security which enables us to process your mailing with complete assurance.

CFH have achieved the status of an APACS Standard 3 approved printer and are accredited to the following schemes:

  • APACS 55: Cheque Printer Accreditation Scheme
  • APACS 72: PINS Printer Accreditation Scheme
  • BS ISO IEC 27001:2013 Information Security Management Systems
  • BS 9001:2000 Quality Management System
  • FSC (Forest Stewardship Council)
  • PEFC (Programme for the Endorsement of Forest Certification)
  • ISO BSI 14001 Environmental Management System
  • Connecting for Health - 100% approval Information Governance Toolkit.

All manufacturing, information processing and mailings are undertaken under the guidance of these standards. ▲Top...

WHAT PAPER AND ENVELOPES DO YOU USE?

The price includes all the paper and the envelope required. The paper will be A4 100gsm for colour letters, 80gsm for black only letters, and we use generic white envelopes. For postcards we use 350gsm card plus lamination. Mailings up to 14 sheets of paper will be in "C5" envelope (A4 folded in half), and mailings of 15 or more sheets will be in "C4" envelope (A4 unfolded). ▲Top...

HOW DO I INCLUDE LOGOS?

Docmail allows you to either include any logos you require in your letter templates, or to set up your letterhead as a PDF. You can then tell us when to use the letterhead and we simply add it to your templates. ▲Top...

HOW LONG WILL IT TAKE FOR MAIL TO ARRIVE?

The standard delivery service is 2-3 days (the same as Royal Mail Standard Class), although you can choose for your letters to be sent First Class at an additional cost. Items being posted overseas will take longer than this. Please look at the Delivery Schedule. ▲Top...

HOW DO I KNOW WHEN MY LETTERS HAVE BEEN MAILED?

You can check the status of orders at any time. When the status changes to "completed", your mail has been posted. ▲Top...

WHAT HAPPENS TO ANY LETTERS THAT CANNOT BE DELIVERED?

Docmail offers a returns management service for all letters that are returned "undeliverable". To choose this service simply select "Managed" in the "Returns management" section of 'Mailing options' when creating a mailing. The charge for this service is 2p per letter mailed. To view your returned mail, go to Admin> Returns Management in your Docmail account. If you do not require this service, please ensure the "Not managed" box is selected (default). All returned mail is securely shredded on site. ▲Top...

IS DOCMAIL ENVIRONMENTALLY FRIENDLY?

CFH, the company behind Docmail, holds accreditation from both the FSC (Forestry Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification). These two globally recognised accreditations promote the responsible management of the world’s forests. CFH also has BSI ISO 14001:2004 for its environmental management system.

In addition to ensuring all our paper is from responsibly managed sources, CFH also promotes the Toptree scheme. This runs in conjunction with the Woodland Trust, and has planted over 80,000 trees in the UK to date. See www.toptree.com for more information. Using Docmail can also help to reduce your carbon footprint as everything happens under one roof with one lorry taking all the post away. ▲Top...

HOW DO I PAY FOR DOCMAIL?

Docmail is a pay-as-you-go service. All mailings may be paid for at the time or the order via credit/debit card or via Top up credit loaded onto your Account. A 42p card processing fee applies to each card transaction. ▲Top...

IS THERE A CONTRACT?

No. You can use Docmail as much or as little as you need to. There’s no minimum order, and no contractual tie in. ▲Top...

CAN I CANCEL A MAILING?

Once an order is paid for, we will produce it during our next available production slot. Therefore it is not currently possible to cancel a mailing once it has been paid for. ▲Top...

WHAT IF I HAVE A PROBLEM?

Docmail is based in a real factory with real people! If you have a problem you can either use the online email support, or pick up the phone and call us. Our offices are manned 8.30am to 5.30pm. ▲Top...

WHAT'S THE CATCH?

There isn't one. Whether you are sending 1 letter or 1 million letters, docmail works for you. Just imagine - no more running out of ink, no more folding letters, no more licking envelopes or running to the post office to catch the last post!

You can't lose. Of course, there are a few simple guidelines you need to follow to make sure the letter and list of names and addresses you give us are suitable, but you will be walked through that as you place an order. ▲Top...

WHY DO I HAVE A SECURITY MESSAGE POP UP WHEN I OPEN AN EMAIL FROM DOCMAIL?

Any user placing an order on Docmail who is using an old version of Windows XP or Windows 2000 will get a security alert when they open the emailed order acknowledgment. This is because Microsoft no longer supports those older systems with updates.

The CFH production site has the highest levels of both physical and IT security which enables us to process your mailing with complete assurance. ▲Top...