docmail online mail management

FAQs

What is Docmail?

Docmail is a unique online mail management solution for all your letter printing and mailing needs. Simply give us the letter you want to send (in Microsoft Word format) and the details of who you want to send it to, set a few simple options, look at the on screen proof, pay by credit or debit card and we will do the rest. Top...

How does Docmail work?

Docmail allows you to enter your mailing requirements via a website to our secure servers. Behind the scenes, Docmail is delivered to you direct by CFH Total Document Management Limited (CFH), one of the UK’s leading document outsource processors. From our state of the art production facility, we use the latest printing and enclosing technology combined with envelope sorting equipment. These tools allow us to offer you considerable savings, and save you all the hassle! See www.cfh.com for more details on CFH in general. Top...

What does it cost?

Using Docmail to send out your mailings costs from as little as 25 pence* per envelope, based on 1 sheet printed black only, enclosed into an envelope and posted. That's it. 25 pence includes the paper, the envelope, the printing, putting it in the envelope and the postage. A full colour letter costs from as little as 32 pence*. Top...

* excludes VAT

How much can I save?

Industry research has indicated it can cost you as much as 85 pence to send a letter when you include all your overheads and time. That means you can save 60 pence on every letter. Top...

What do I need to use Docmail?

All you need to access the system is a computer with internet access, and a web browser (e.g. Internet Explorer). No special software is required, and there is nothing to install. To create your templates you will need Microsoft Word, and you may also need a spreadsheet package (such as Microsoft Excel) to prepare your data files. Top...

Is Docmail secure?

The Docmail website uses the highest strength 128 bit encryption, so you can be sure that your details will be safe. Once your mailing details hit our servers, you are then in the hands of one of the UK’s most secure production facilities. The CFH production site has the highest levels of both physical and IT security which enables us to process your mailing with complete assurance. CFH are registered under the data protection act and hold relevant British Standards for Information Security Management. Top...

What paper and envelopes do you use?

The price includes all the paper and the envelope required. The paper will be A4 100gsm, and we use generic white envelopes. Mailings up to 7 sheets of paper will be in "DL" envelope (A4 folded in three), mailings between 8 and 14 sheets of paper will be in a "C5" envelope (A4 folded in two), and mailings of 15 or more sheets will be in "C4" envelope (A4 unfolded). Top...

How do I include logos?

Docmail allows you to either include any logos you require in your letter templates, or to set up your letterhead as a PDF. You can then tell us when to use the letterhead and we simply add it to your templates. Top...

How long will it take for letters to arrive?

The standard delivery service is 2-3 days (the same as Royal Mail second class), although you can choose for your letters to be sent first class at an additional cost. Items being posted overseas will take longer than this. Top...

How do I know when my letters have been mailed?

You can check the status of orders at any time. When the status changes to "despatched", your mail has been posted and should arrive within 2 - 3 days. Top...

What happens to any letters that cannot be delivered?

Any mail that comes back from Royal Mail as "undeliverable" will be securely shredded on the premises. Top...

Is Docmail environmentally friendly?

CFH, the company behind docmail, holds accreditation from both the FSC (Forestry Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification). These two globally recognised accreditations promote the responsible management of the world’s forests.

In addition to ensuring all our paper is from responsibly managed sources, CFH also promotes the Toptree scheme. This runs in conjunction with the Woodland Trust, and has planted over 60,000 trees in the UK to date. See www.toptree.com for more information. Using docmail can also help to reduce your carbon footprint as everything happens under one roof with one lorry taking all the post away. Top...

How do I pay for Docmail?

Docmail is a pay-as-you-go service. All mailings must currently be paid for via credit/debit card, and orders include a 35 pence card processing fee. We hope to offer Account and Top up facilities in the near future. Top...

Is there a contract?

No. You can use Docmail as much or as little as you need to. There’s no minimum order, and no contractual tie in.Top...

Can I cancel a mailing?

Once an order is paid for, we will produce it during our next available production slot. Therefore it is not currently possible to cancel a mailing once it has been paid for. Top...

What if I have a problem?

Docmail is based in a real factory with real people! If you have a problem you can either use the online email support, or pick up the phone and call us. Our offices are manned 8.00am to 5.30pm. Top...

What’s the catch?

There isn't one. Whether you are sending 1 letter or 1 million letters, docmail works for you. Just imagine - no more running out of ink, no more folding letters, no more licking envelopes or running to the post office to catch the last post!

You can't lose. Of course, there are a few simple guidelines you need to follow to make sure the letter and list of names and addresses you give us are suitable, but you will be walked through that as you place an order, and anything that might cause a problem will be highlighted to you before you complete the order. Top...